Online Help Tickets
You can submit your ticket, and our support engineers will help you.
Beside mailing us, we suggest you submit tickets to us, clarify your problems and we can provide a solid solution to you.
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Frequent Questions and Answers
What is AnXin360?
AnXin360 is a software for mobile devices, it can track the device's postion and trails. Family members can know whereabouts of the family members especially children. With this software you can always have an update on where your child is at this very minute and see his location on map without having to interrupt him/her. The software supports GPS,CELL,WIFI positioning modes, and eFence,SMS,Call,Recording Sync functions are provided as well.
Is AnXin360 free?
AnXin360 is not a free product.There are several packages with different functions and different prices for you to choose.
What is the accuray of the positioning?
The accuracy of GPS positioning is within 15 meters, the accuracy of CELL/WIFI positioning is within 100~300 meters.
Is the software auto-running in mobilephone?Yes, AnXin360 can be set as auto-running in background after the mobile phone booted. In this way, people don't need to open the software manually. It runs automatically instead.
What is eFence?eFence stands for electric fence. You can predefine a location region, an altitude range or a speed range, when the mobile phone enter or leave the region, higher or lower than the altitude range, overspeed or lowspeed, the notification will be triggered, a message will be delivered to you by mail.
What's platform that AnXin360 support?Currently AnXin360 supports Android(All versions), iOS(Jailbreak & no Jailbreak version), Windows Mobile, Java, MTK platforms. For more details, you can contact us.
GPS is one the most accurate positioning modes, but this positioning suits outdoor scenarios cause the device will lost GPS signals in rooms. For this reason,we add other two positioning modes(GPS&WIFI) to make up for the shortcomings of GPS.
Currently, the smart phone market is consist of Android OS and iOS. and we are planning to support Windows 8 phones. Besides, for feature phones, it devides into two parts, the first part is java-based phones and the second part is MTK solution-based phones, we can provide Java and MTK version for those two scenarios.
eFence stands for electric fence. You can predefine a location region, an altitude range or a speed range, when the mobile phone enter or leave the region, higher or lower than the altitude range, overspeed or lowspeed, the notification will be triggered, a message will be delivered to you by mail.
Yes, We support iPhone platform. Due to sepecial security mechanism in iPhone, ordinary apps cannot run in background automatically. But we can provide some solution or workarounds to solve the problem.
AnXin360 supports phonecall recording and enviroment recording, this helps parents know what is happening while their children met dangerous situation.
We know what you worry about. In order to keep the app running properly in backgroud, we provide the hiding/cloaking version so that the user do not know the app be installed in his/her phones.
We can provide the history records of location, SMS, Phonecall logs, recording. You can visit our website to check the records uploaded in previous days.